Sales & Customer Service Executive

Weaver Green is looking for a proactive and personable Sales Support & Customer Accounts Executive to support both our D2C and B2B customers.

You will be a key point of contact for customers ordering through our Shopify online store, as well as B2B customers who place orders online, by email, or by phone. This is a varied role that combines customer service and account support. You’ll also play an active role in nurturing existing B2B relationships and identifying opportunities to grow accounts and develop new business.

Key Responsibilities

• D2C Customer Support
• Manage customer enquiries relating to orders, products, delivery, returns, and general support
• Provide accurate, friendly, and timely responses that reflect the Weaver Green brand
• Support customers through the online purchasing journey, helping resolve issues and maximise conversion where appropriate
• Work closely with fulfilment and operations teams to resolve delivery or stock-related queries
• Liaise with eCommerce & Marketing, providing customer feedback that can help shape future improvements
• B2B Customer & Account Support, you will be a key point of contact for B2B customers placing orders online, via email, or by phone
• Process orders accurately and efficiently, ensuring pricing, delivery, and payment terms are correctly applied
• Maintain accurate customer and order records across internal systems (Brightpearl & Shopify)

Proactive Sales & Account Outreach

• Proactively contact existing B2B customers to encourage repeat orders and promote relevant products or seasonal ranges
• Support outreach to prospective new B2B customers, introducing Weaver Green and following up on leads
• Work with the wider team to identify opportunities for account growth and improved customer engagement
• Track outreach activity and outcomes, sharing insights and feedback with the business

Skills & Experience

Essential

• Previous experience in customer service, sales support, or account management
• Confident communication with customers via phone and email
• Highly organised, with strong attention to detail
• Proactive, self-motivated, and comfortable managing a varied workload
• Strong IT skills, particularly with Microsoft Office (Outlook, Excel, Word)

Desirable

• Experience using Shopify or similar e-commerce platforms
• Exposure to B2B sales or account management
• Experience working with ERP or order management systems
• An interest in home, lifestyle, interiors, or sustainable brands

Personal Attributes

• Friendly, professional, and confident communicator
• Commercially aware, with a natural interest in supporting sales growth
• Comfortable building relationships and picking up the phone
• Adaptable and dynamic, able to respond to changing priorities
• Team-oriented, with a collaborative and positive approach

Why Join Weaver Green

• Be part of a growing, purpose-led brand with strong values
• Work across both D2C and B2B channels in a varied and engaging role
• Opportunity to grow skills in e-commerce, customer experience, and account development
• Supportive team environment with scope to develop the role over time

Benefits

• Permanent position, Full-time Monday to Friday 9am - 5pm
• Pension scheme
• 28 days holidays (including bank holidays)
• Office based
• Onsite parking
• Staff discount
• Working with a supportive, friendly, and established team
• Systems training provided
• Salary is negotiable depending on experience

Pay: £25,500.00-£27,000.00

If you're interested in this role, please send your CV along with a covering letter to weaver@weavergreen.com before Monday 2nd March.