Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery. Do this by contacting us. Your refund will be paid within 30 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. We would expect the purchaser to cover the cost of return postage to us. We would make any exchange without additional postal charges from us.
In the event of a return of goods for a refund we do not refund the postage paid on the original order.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have any questions or require further information about any of our policies please email firstname.lastname@example.org or call 0844 414 2155.
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