UK, N.Ireland and Scotland - Spend £25 or more for FREE delivery (£4.50 standard charge for orders under £25)
Jersey, Guernsey and Republic of Ireland - £10.00
EU & Worldwide - Costs can vary depending on the region. Contact Us for a quote.
Christmas Orders & Returns
Order anytime up until midday on December 21st to receive your items in time for Christmas (UK orders only - please contact us to discuss overseas Christmas deliveries).
Orders placed between November 16th and Christmas will be eligible for our extended Christmas returns policy, giving you the opportunity to return unwanted gifts for exchange or refund up until Jan 31st 2021. Please note, this does not include our made-to-order ottomans.
Our couriers and delivery drivers are committed to delivering your Weaver Green parcels safely. As a result, they have updated their services to be 'contact free' during this time and will make deliveries to your door or a safe place without requiring a signature.
Deliveries within the UK, N.Ireland, Scotland, Jersey and Guernsey will be made on normal working days, Monday to Friday, and will usually occur between 8.00 am and 6.00 p.m. Delivery on Saturday cannot be guaranteed.
Whenever possible, goods will be dispatched by Courier post within 3-5 working days from the date of purchase. In the unlikely event that your order has not arrived within 10 working days, please contact us as soon as possible so that we can look into this for you.
Due to our delivery being outsourced, we cannot always guarantee next day delivery, so please allow for this. Please bear in mind there may be delays when ordering over weekends and national holidays when placing your order. If an order is needed for a definite date, please contact us prior to ordering, so we can advise beforehand.
In the event that you select a business address we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address and receiving from a duly authorised representative.
We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service. We are unable to accept orders for delivery to any address containing a PO Box Number.
EU & Worldwide Deliveries
Orders can be dispatched internationally, although local restrictions may apply. These are levied at the port of ingress on a 'consignment by consignment' basis and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. You will be responsible for these charges as levied. We constantly monitor the customs policies of individual countries and reserve the right to decline any orders to countries if we have concerns relating to the safe delivery of your gift or countries that are likely to impose restrictive duties.
If you have any questions about delivery please contact us prior to making your order.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery. Do this by contacting us. Your refund will be paid within 30 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. We would expect the purchaser to cover the cost of return postage to us. We would make any exchange without additional postal charges from us.
In the event of a return of goods for a refund, we do not refund any postage paid on the original order.
If you have any questions or require further information about any of our policies please email firstname.lastname@example.org or call 01548 431 902.